Cookie policy
Last updated: 3 November 2026
1. Introduction
This Cookie Policy explains how Loyal Transfers SARL (“Loyal Transfers”, “we”, “us” or “our”) uses cookies and similar technologies on our website, why we use them and how you can manage your preferences.
We are a French passenger transport company based in Annecy, France, providing private airport and ski resort transfers across the French Alps.
This Cookie Policy should be read alongside our Privacy Policy, which provides further information about how we collect, use, store and protect personal data.
2. What are cookies?
Cookies are small text files stored on your computer, smartphone or other device when you visit a website.
They help websites function properly, remember preferences, understand how visitors use the website and, where permitted, measure advertising performance.
We may also use similar technologies, such as pixels, tags and local browser storage. For simplicity, we refer to these technologies as cookies throughout this Policy.
Some cookies are necessary for our website and booking system to function. Others are optional and are used only with your consent.
3. Types of cookies we use
3.1 Strictly necessary cookies
These cookies are required to operate our website, booking process and essential services securely.
They may be used to:
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Maintain booking sessions and preserve information entered during the reservation process.
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Support secure payment processing through Stripe.
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Prevent fraud and protect the website against misuse.
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Remember your cookie preferences.
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Maintain essential website functionality and security.
Strictly necessary cookies do not require your consent where they are genuinely necessary to provide a service you have requested.
3.2 Analytics cookies
We use Google Analytics 4 (GA4) to understand how visitors interact with our website.
With your consent, analytics cookies help us measure:
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Website visits, traffic sources and visitor behaviour.
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Which pages and transfer routes are most frequently viewed.
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How visitors navigate through the booking process.
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Booking conversions and website performance.
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Opportunities to improve our website and customer experience.
Google Analytics may collect information such as device identifiers, browser information, approximate location, pages visited and interactions with the website.
Analytics cookies are used only with your consent.
3.3 Advertising and marketing cookies
We use Google Ads and Meta Pixel (Facebook and Instagram) to measure the effectiveness of our advertising campaigns.
With your consent, these technologies may help us:
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Measure bookings and other conversions resulting from advertising campaigns.
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Understand which advertisements bring visitors to our website.
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Improve advertising performance.
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Create remarketing audiences based on visitors' interactions with our website.
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Display relevant advertisements to people who have previously visited our website.
We do not currently upload customer email lists to Google Ads or Meta to create customer-list advertising audiences.
Advertising cookies and similar tracking technologies are used only with your consent.
3.4 Payment and security cookies
We use Stripe to process online payments securely.
When you access payment functionality, Stripe may use cookies and similar technologies to support payment processing, authentication, fraud detection and transaction security.
Cookies that are strictly necessary to complete a payment requested by you or prevent transaction fraud may be used without optional cookie consent. Any non-essential tracking remains subject to the applicable consent requirements.
Stripe processes payment-related information in accordance with its own privacy and cookie policies.
3.5 Third-party maps and communication services
Some pages on our website may include Google Maps to help visitors find locations or understand transfer destinations.
When you choose to load or interact with an embedded map, Google may receive technical information such as your IP address, browser details and information about your interaction with the map.
Where consent is required for non-essential third-party content, we request your consent before activating that content.
Our website may also provide chat or messaging options, including Chaty and WhatsApp. Essential functionality may use browser storage, while any non-essential tracking requires consent where applicable.
If you open a third-party communication service, that provider's privacy and cookie policies also apply.
4. Cookies and their retention periods
The following table describes common cookies associated with the services used on our website.
The actual cookies stored depend on the services activated, your consent choices, your browser and the configuration of those services. The durations shown are typical provider durations and may be shorter where configured or limited by your browser.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
_ga |
Google Analytics | Distinguishes website visitors | Up to 2 years |
_ga_ |
Google Analytics | Maintains analytics session information | Up to 2 years |
_gcl_au |
Google Ads | Advertising conversion measurement | Up to 90 days |
_fbp |
Meta Pixel | Advertising measurement and remarketing | Up to 90 days |
_fbc |
Meta Pixel | Associates visits with Meta advertising clicks, where applicable | Up to 90 days |
__stripe_mid |
Stripe | Payment fraud prevention | Up to 1 year |
__stripe_sid |
Stripe | Payment fraud prevention and session security | Up to 30 minutes |
Additional essential cookies or browser storage may be used for booking sessions, website security and remembering cookie preferences. Their names and retention periods depend on the technical services implemented.
Google Maps and other third-party services may use additional cookies when their functionality is activated. Their storage periods are determined by the relevant provider and configuration.
We aim to limit cookie lifetimes to what is necessary for their purposes and review our use of cookies periodically.
Cookie consent preferences
Your cookie choices are saved on your device so that you do not need to make the same selection on every page.
We may request a new selection when the stored preference expires, if your browser data is cleared or if our use of cookies changes significantly.
5. Your consent and cookie preferences
When you first visit our website, you can choose whether to allow optional cookies.
Our cookie management system allows you to:
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Accept all: Allow essential, analytics and advertising cookies.
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Reject all: Allow only cookies that are strictly necessary.
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Manage preferences: Choose which optional cookie categories you wish to allow.
Non-essential cookies requiring consent are not stored or accessed before you provide that consent.
You may change or withdraw your consent at any time by selecting Cookie settings in the footer of our website.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Rejecting optional cookies does not prevent you from using our main website and booking services, although certain optional features may be unavailable.
6. Managing cookies through your browser
In addition to the cookie settings available on our website, most browsers allow you to view, delete or block cookies.
You can manage these settings through your browser, including Google Chrome, Safari, Mozilla Firefox and Microsoft Edge.
Please note that blocking strictly necessary cookies may affect the operation of our website, booking system or payment process.
Browser controls do not replace the consent choices available on our website.
7. Third-party providers and international data transfers
Some cookies and similar technologies are provided by third-party services, including:
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Google Ireland Limited — Google Analytics, Google Ads and Google Maps.
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Meta Platforms Ireland Limited — Meta Pixel and advertising measurement.
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Stripe and its relevant group entities — payment processing and fraud prevention.
These providers may process certain information outside the European Economic Area (EEA).
Where applicable, international transfers of personal data are subject to appropriate safeguards under the GDPR, such as an applicable European Commission adequacy decision or Standard Contractual Clauses.
Further information about these providers is available in their privacy policies:
8. Personal data and your rights
Where cookies or similar technologies involve the processing of personal data, the GDPR and applicable French data protection laws apply.
Depending on the circumstances, you may have the right to access, correct or erase your personal data, restrict or object to certain processing, request data portability and withdraw consent.
You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).
More information about your rights, our legal bases for processing and our personal data retention periods is available in our Privacy Policy.
The lifespan of a browser cookie is separate from the retention periods for booking records, payment records, customer communications and other personal data described in our Privacy Policy.
9. Changes to this Cookie Policy
We may update this Cookie Policy to reflect changes to our website, the technologies we use or applicable legal requirements.
The latest version will always be published on this page with an updated revision date.
10. Contact us
If you have any questions about this Cookie Policy or how we use cookies, please contact us:
Loyal Transfers SARL
Annecy, France
Email: info@loyaltransfers.com
Website: https://loyaltransfers.com
For more information about how we handle personal data, please see our Privacy Policy.