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FAQ

frequently asked questions

Yes. We provide only private transfers. Driver will pick you up and drop you off at the address you wrote in booking details.

We use only 8 or 9 seater minivans.

Driver will wait for you at the arrivals hall holding a sign with your name on it.

Try to call your driver. You will receive his number in the evening one day before your transfer. If you can’t reach him, call to our customer support number +33769357477

Please check your junk folder. If it’s not there, contact us.

After you have received confirmation email, you will receive a separate email from Stripe with a payment link.

Remaining balance can be paid with cash to the driver or we can send a second payment link on the day before your transfer and it can be paid when you have met the driver.

Yes, we provide them without extra cost. 

For example, if you have booked a transfer for 8 passengers, each passenger is allowed 1x hold luggage, 1x hand luggage and 1x ski/snowboard bag.

Yes and without any extra cost. In the booking process mention how many ski/snowboard bags you will bring.

Yes, but in one minivan you can fit up to 5 people with 5 bike boxes. If you are 6 people with 6 bike boxes, you will have to book 2 minivans.

Yes, as long as minivan interior doesn’t get dirty. For example, if there will be liquid stains or some spilled sauce on the seats, you will be obligated to pay 100 eur cleaning fee to the driver at your drop off location.

It is not permitted to consume alcohol during transfer. We reserve the rights to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers.  No refunds will be made in those circumstances.

We set a pickup time 60min after planned flight arrival on weekends, and 40min after planned flight arrival time on weekdays. If you have chose pickup time 1h30min after your planned arrival time, we will leave it like that.

Contact us and we will suggest safe pickup time according to your flight departure time.

Free waiting time is up to 1 hour after scheduled pickup time. After that, there might be additional charge for extra waiting time. If your flight is delayed, contact us as soon as possible.

Stops on the way are possible if the driver has enough time before his next transfer. Stopping at the supermarket will cost 50eur. It’s best for you to contact us one day before your transfer to ask whether this is possible.

It depends. For example, if you were 6 people originally and want to add 2 more people, price will remain the same. But if you want to add 3 people, price will be doubled of your original booking price, since we will have to use 2 minivans. Our prices are per minivan, not per person. In one minivan we can take a maximum of 8 passengers.

Yes. When making a booking, choose the airport as your “transfer from” or “transfer to” location and in the flight details write your hotel name.

On the home page, click on the big red button which says “CAN’T FIND YOUR ROUTE? REQUEST CUSTOM ROUTE HERE” and our team will get back to you as soon as possible with a price offer.

-Cancellations made less than 24 h in advance of the outbound date of travel — 20% refund of the cost.
-Cancellations made 2-7 days in advance of the outbound date of travel — 60%% refund of the cost.
-Cancellations made 7-14 days in advance of the outbound date of travel — 80% refund of the cost.
-Cancellations made 14 and more days in advance of the outbound date of travel — 100% refund of the cost.

Contact

Loyal Transfers SARL

SIRET (head office):902 798 545 00015 VAT:FR59902798545 Avenue de Genève, 74000 Annecy FRANCE
French interieur License nr: 2021/84/0003050

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Clients Who Trust Us

Deborah Mcsmith
Deborah Mcsmith
25. September, 2022.
Excellent company. Rapid response to inquiries. Friendly and professional driver Janis picked me up on time and was a pleasure to ride with. Will definitely book with them again.
Sophia Mallon
Sophia Mallon
22. September, 2022.
Used this shuttle service for transport between Lyon and Chamonix. Drivers were very prompt and felt safe while on the road. My only complaint was both times, I was supposed to receive text messages the night before and this did not happen until I reached out to the company. I would definitely recommend this company
Puripat M.
Puripat M.
14. September, 2022.
Great van spacious Clean Nice driver great personality and service
Jess Moloney
Jess Moloney
14. September, 2022.
Easy to book, reasonably priced. A completely stress free transfer, exactly what you need to start and end your holiday.
Fabros
Fabros
14. September, 2022.
Perfect service.
Luca Ambrosi
Luca Ambrosi
14. September, 2022.
'Great communication from the office, comfortable vehicle, all round good experience.
Kathleen noonan
Kathleen noonan
13. September, 2022.
Our driver was waiting for us at arrivals in Geneva. Such a pleasant young man, very friendly and as our flight was delayed by an hour we were worried but he said there was no problem. Our vehicle was spotless and our journey was very enjoyable. I would recommend this service to all my family and friends. It was easy, faultless and enjoyable. Thank you.
Dave Gaskell
Dave Gaskell
13. September, 2022.
Driver was polite, helpful, on time and searched for us as our phone network was not working. The drive was smooth too.
Kieran Neary
Kieran Neary
13. September, 2022.
Excellent service. Quick reply to any questions we had, and easy communication with the driver.
Julian Wilkie
Julian Wilkie
13. September, 2022.
Great service, good clear communication, timely collection and friendly driver Janis. Would recommend 👌

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