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Terms and Conditions

1. General Terms

1.1. The following terms and conditions apply to passengers booking with LoyalTransfers.com.

1.2. By accessing, browsing and using LoyalTransfers.com or any of the website′s applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

1.3. These pages, the content and infrastructure of these pages, and the online transfer reservation service provided on these pages and through the website are owned, operated and provided by LoyalTransfers.com.

1.4. By ordering any transfer services from LoyalTransfers.com you are entering into contract with the Transfer Service Provider and not with LoyalTransfers.com.


2.1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts the LoyalTransfers.com Terms and Conditions on behalf of each member of the party.

2.3. LoyalTransfers.com will endeavor to honor requests made in the Special Requests box, but is not obliged to do so.

2.4. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. If the address provided is incomplete or does not correspond with the selected transfer route, Passengers will be dropped off or collected at the central Tourist Office of the selected destination/ departure town.

2.5. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialing Code. It is the responsibility of the Passenger to check for messages left on this contact number during the final 24 hours prior to their return journey. Pick-up times can vary due to weather or high levels of traffic, etc.. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid contact number. Any notification of changes to pick-up times will be notified by SMS text or by calling the contact number provided. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their Transfer Service Provider on the number provided on their Transport Voucher to confirm their pick-up time. Failure to check for messages or to contact your Transfer Service Provider if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher.

2.6. You can change your reservation details using your account on LoyalTransfers.com or by phone not less than 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. LoyalTransfers.com will endeavor to honor requests for modifications, but is not obliged to do so.

2.7. It is the responsibility of the Client to choose pickup time accordingly to flight/train time. It is not service provider liability to validate if client has chosen correct pickup time. If pickup time needs to be changed after booking has been confirmed, client needs to contact service provider by email at info@loyaltransfers.com. Additional charges might apply if pickup time can be changed. If pickup time can not be changed, client can request refund accordingly to service provider cancellation policy (section 5.2) .

3. Prices and Payments

3.1. Payment is required at the time of booking. At this time during 48 hours LoyalTransfers.com will issue a Booking Receipt. If LoyalTransfers.com is able to provide the service a confirmation email (Transport Voucher) will then be sent to the Client. If LoyalTransfers.com is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded in the same currency used for payment, if it is cancelled by LoyalTransfers.com. A Booking Receipt is not a valid confirmation of a booking.

3.2. The confirmation email (Transport Voucher) is the ticket. This must be presented to the Transfer Service Provider or his representative for both the outward and return trip.

4. Transfer

4.1. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Customers travelling to ski resorts may also travel with one ski or snowboard bag per person. Any excess baggage must be declared at the time of booking. LoyalTransfers.com reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items.

4.2. The make, model and type of vehicle used for LoyalTransfers.com transfers may vary from those pictured on the LoyalTransfers.com website.

4.3. All LoyalTransfers.com vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.

4.4. Passengers are not permitted to carry alcoholic beverages onto LoyalTransfers.com vehicles for the purposes of consuming them therein.

4.5. LoyalTransfers.com reserves the right (and delegates to Transfer Service Provider′s drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behavior is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.

4.6. Smoking is not permitted in vehicles.

4.7. If a transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 60 minutes free of charge from airport and 20 minutes from hotel or train station, after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance, passenger is entitled to 20% refund. Additional waiting time may be arranged by contacting our office, at a cost of € 25 per 30 minutes, subject to availability. In the case of delays, it is the responsibility of the Passenger(s) to contact our office; this should be done as soon as the Passenger becomes aware of the delay.

5. Cancellations

5.1. Cancellations must be made by email through your account at LoyalTransfers.com and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact LoyalTransfers.com – Contact Us. Cancellations must be made more than 4 days in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, LoyalTransfers.com, at its absolute discretion may refund the cost of the transfer.

! We kindly ask you to make your reservation if you are sure about your journey, otherwise you will lose your money paid for payment processing, order processing and transporter reservation payment that will not be returned.

5.2. The refund of the cost is subject to the following conditions:

Cancellations made less than 24 h in advance of the outbound date of travel — 20% refund of the cost.

Cancellations made 2-7 days in advance of the outbound date of travel — 60%% refund of the cost.

Cancellations made 7-14 days in advance of the outbound date of travel — 80% refund of the cost.

Cancellations made 14 and more days in advance of the outbound date of travel — 100% refund of the cost.

6. Liability of Transfer Service Provider

6.1. Transfer Service Provider will endeavor to carry the Passenger(s) with the maximum of comfort to their destination at the time shown on their Transport Voucher. Transfer Service Provider will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

Accidents causing delays to the vehicle.

Restricted vehicular access.

Exceptional or severe weather conditions.

Compliance with requests of the police or government officials.

Vandalism and/ or terrorism.

Unforeseen traffic delays.

Industrial action by third parties.

Other circumstances beyond our control.

6.2. If a transporter is not able to fulfill his functions and drive passenger(s) to a place and at time specified in the voucher due to emergency circumstances, then a similar vehicle or a vehicle of a higher class will be offered. The difference will be covered if the vehicle is worse than ordered.

6.3. In case clients have missed their flight because of transporters delay which is not transporters fault, then transporter is obligated to pay back 100% of the provided transfers price within 14 days. Transporter don’t reimburse any other costs like flight tickets, hotel etc.

6.4. Although we strive to meet and exceed the expectations of all our customers, in certain rare situations we will be forced to cancel the ordered service. Reasons for this may be Force Majeure, such as weather disasters, strikes and other unforeseen external circumstances that we are unable to predict or control; technically, such as a vehicle failure that we cannot replace in time, or organizationally and similar.

Regardless of the causes and circumstances, we undertake a full refund to passengers for services ordered but not provided.


7.1. Save disclosures required by law in any relevant jurisdiction and the disclosure of your name and e-mail address for completing your booking with the relevant transfer service provider, LoyalTransfers.com will not disclose your personal information to third parties without your consent.

8. Miscellaneous

8.1. Nothing can affect the consumer′s statutory rights.


9. Terms and conditions are applicable for all transfers provided by LoyalTransfers.com – doesn’t matter through which agency or booking platform is the booking booked.  

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